Policies and Procedures
SAMPLES
Cuffhome charges $5 per sample. For exceptions, please contact info@cuffhome.com directly.
PAYMENT TERMS
Cuffhome requires payment in full for all orders under $5K and a 50% deposit for orders above $5K to commence production. Cuffhome accepts payments by credit card, check, and bank wire for international orders with a fee of $30 per transfer. Delivery cannot be scheduled without full payment cleared.
Please make check payable to Cuffhome and mail to:
Cuffhome
6313 Bryn Mawr Drive
Los Angeles, CA 90068
LEAD TIME
Cuffhome’s estimated lead time is 10-14 weeks for standard size/finish and 14-16 weeks for customized orders.
EXPEDITED ORDERS
Cuffhome works to ship all orders in a timely manner. However,  rush ordering is available for an additional fee. Our expedited order times may vary and are assessed on a case by case basis.
CUSTOMIZATIONS
Cuffhome welcomes customization requests. Estimates take five to ten business days and design/customizations fees may apply.
CANCELLATIONS
Cancellations must be made within 24 hours of confirmation of order.  Orders cannot be cancelled after this grace period has passed.  We cannot accept cancellations of rush orders once they have been confirmed.
SHIPPING
Local and Nationwide shipping available. Please allow 5-7 days for custom ship quote to be obtained and sent for approval.
RETURN POLICY
All sales are final.  Custom products or modified versions of standard products are final sale and cannot be returned or exchanged.
STORAGE POLICY
Customer orders are subject to a $25.00 per day charge for storage after 30 days upon completion of an order.
DAMAGED GOODS
We ask to please examine your order upon delivery for any damage.  If items arrive damaged, we require  an email with images of the damage, both of the item and original packaging, to be sent to our Cuffhome team.  Please email info@cuffhome.com within 5 calendar days to initiate a claim.
WARRANTY
Should our furniture fail at any time during the life of the original owner because of workmanship or a failure of the materials, Cuffhome will either repair or replace it.  Damages caused by anything outside the scope of typical residential use can also be sent in for repair at a fee.  Please contact the team to estimate repair cost and lead time.  Timing, price, and availability will vary depending on location.